Refund Policy

Your rights come first

Nothing in this policy limits your rights under the Australian Consumer Law. You are always entitled to a repair, replacement or refund if what we sold you:

• does not do what we said it would do;
• has a problem that would have stopped you buying it had you known; or
• is significantly different from the description you were shown.

If the problem is major, you choose between a refund or a replacement. If it is minor, we may choose to fix it instead.

This policy explains how we handle refunds beyond those guarantees.

Digital goods delivered immediately

A licence key is a digital product delivered as soon as your payment is confirmed. Once a key has been redeemed, it is permanently bound to your Discord account and your Macho Authentication Key and cannot be reissued or resold.

For that reason:

• Before you redeem: if you have bought a key and have not redeemed it, contact us and we will generally refund it.
• After you redeem: we generally cannot refund, because the product has been fully delivered and consumed. Your Australian Consumer Law rights still apply.

When we will refund

• The key you were issued does not work and we cannot fix it.
• You were charged more than once for the same order.
• You were charged for an order that was never fulfilled.
• The product is materially different from what was described at checkout.
• You bought the wrong duration and have not yet redeemed the key.

When we will not refund

• You have changed your mind after redeeming the key.
• Your licence expired normally after running its full duration.
• Your licence was revoked because you breached the Terms of Service, for example by sharing or reselling a key.
• Your setup is incompatible in a way that was described before purchase.
• A third-party platform or game changed, or took action against your account there. Please read section 4 of the Terms of Service before buying.
• You cannot provide the order reference or the Discord account the order was made from.

Chargebacks

Please contact us before raising a chargeback — most problems are quicker to fix directly. Raising a chargeback while an order is being investigated will suspend the associated licence until the matter is resolved.

How to request a refund

1. Open a ticket in our Discord server, or email [CONTACT EMAIL].
2. Include your order reference code and the Discord account used to buy.
3. Tell us what went wrong.

We aim to respond within [X] business days and to process approved refunds within [X] business days of approval, back to the original payment method where possible.

Contact

[LEGAL ENTITY NAME] (ABN [ABN]) — [CONTACT EMAIL]